| You will need to open a Support Ticket to requesting support unless directed by a Netpipe Technician who has provided the required pin code. |
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| We will fix, at no charge, all faults on our network or in our equipment as well as provide support for initial set-up and configuration for our services. Troubleshooting and correcting issues for unsupported systems may incur charges to your account. Our remote support rate is $37.50 per 30 minutes. By proceeding you agree to these terms. Pacific Internet Group LLC | |